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Dr_Stephen_McAuley
Participant
May 30, 2018
Answered

Photoshop install stops at 84%

  • May 30, 2018
  • 1 reply
  • 7910 views

I have been using Creative Cloud for a number of years but for some time have been having difficulty updating some of my Apps, including Photoshop. I have previously been able to update by uninstalling Photoshop and then using a manual downloaded install but this no longer works. Every time I try to install the latest version the process halts at 85%. The last couple of lines of the installation log read.

Starting 'UN-INSTALL' task for Package (Name: AdobeCameraRaw8.0All Version: 9.7.0.112)

05/27/18 15:25:42:765 | [WARN] |  | HDSetup | HDPIM | PDBHelper |  | HDPIM | 261959 | Error in removing dependency with RIBSadobecode: {3E7FC757-D497-4C89-A935-7D38E2164E85} HDAdobeCode: ACR9.6 Error code: 4

I have searched online including on these forums for solutions but everything I have tried fails.

Many of the solutions offered involve using the Adobe Cleaner tool but every time I try to install that it crashes almost immediately.

Can anyone help. I am getting desperate as I really need to use Photoshop in the next few days.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 30, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

    D
    Dr_Stephen_McAuleyAuthor
    Participant
    May 30, 2018

    Thank you so much. All up and running perfectly.

    At stage 3 the cscleaner tool still refused to run for me, so I downloaded a 3rd party uninstaller and removed everything with adobe in the filename. cscleaner then worked, after a reboot, for a final cleanup before rebooting again and installing the desktop app and CC 2018 apps without any further difficulty.

    Thanks again.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 30, 2018

      you're welcome.

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