photoshop not installing

[ahmed_7522]

I was trying to sownload photoshop demo to try it but it ddnt download and it gave me this erorr code : 198 
how can i contact with support team to solve this problem

[kglad]

https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-150-199/error198.html

[ahmed_7522]

this is what it showes me 
the link ddnt help

[Shivangi_Gupta]

Hi ahmed_7522,

Thanks for trying the suggested steps. Could you try again after signing out and signing back in to your Creative Cloud desktop application?

Let us know how it goes.

^Shivangi

[ahmed_7522]

Hello Shivangi_Gupta,

i tried this but still having the same issue 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[ahmed_7522]

Hi kglad,
I tried this also but ddnt help.

[Kanikas]

Hi ahmed_7522, 

Sorry that you are still facing the same issue. Are you on Mac or Windows? Please check the compatibility here: https://adobe.ly/4gN4rKu. If your system is compatible and you are still facing the same issue, I would suggest you to uninstall the Creative Cloud version that you have on your machine and re-install again. Please follow the steps shared here to uninstall: https://adobe.ly/4gYi1Lm. Once done, install again with help of steps shared here: https://adobe.ly/46G2nAR;

Do let us know the outcome. 

Thanks 
^KS