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Participant
April 25, 2017
Answered

Photoshop Serial Number not recognised

  • April 25, 2017
  • 1 reply
  • 525 views

I am unable to open the copy of photoshop on my new computer. The Serial number was copied directly from my online adobe account and it still does not allow me to use the application. There seems to be no way of contacting Adobe directly and I find that they are denying me access to a product I have paid for. Any suggestions before sending in the lawyers?

This topic has been closed for replies.
Correct answer John Waller

The version of Photoshop is Adobe Creative Suite Premium version 2. Registered April 28 2006.

Im running MacOS 10.12.2 Sierra. The serial number is in my Adobe account and copied correctly


pauls44945942  wrote

The version of Photoshop is Adobe Creative Suite Premium version 2. Registered April 28 2006.

Im running MacOS 10.12.2 Sierra. The serial number is in my Adobe account and copied correctly

If CS2 is the accurate description of the version you are running, CS2 will not install or run on macOS Sierra at all. There are no workarounds.

CS2 is an ancient version of the software written for old Macs with PowerPC chips. Today's Intel-based processors cannot read PowerPC code so the software will not even install. I am not clear how you are getting to the serial number screen if you really are trying to install CS2.

1 reply

Atul_Saini
Community Manager
Community Manager
April 25, 2017

Hi pauls44945942

It is unfortunate that the serial number that you copied from your Adobe account is not letting you open Adobe Photoshop on your new computer.

In order to assist you appropriately, could you please share the OS version and the version of Adobe Photoshop that you are trying to install.

I would also request you to try the steps mentioned on this link- Error: "The serial number is not valid for this product" | Adobe Creative Suite and share the results. If it still persists, please share the screenshot of the error message (excluding serial number).

Awaiting your response.

Thanks.

Participant
April 25, 2017

No joy after removing the files and reinstalling. The screen still says that the serial number is invalid.

Participant
April 25, 2017

The version of Photoshop is Adobe Creative Suite Premium version 2. Registered April 28 2006.

Im running MacOS 10.12.2 Sierra. The serial number is in my Adobe account and copied correctly