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Photoshop stops updating after getting to 54%

New Here ,
Nov 23, 2019 Nov 23, 2019

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Hi Guys

Doe's anyone know why I can't update photoshop CC to the 2020 version.

It gets to 54% then doesn't download anymore just stops. Any ideas?

Cheers

 

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Creative Cloud , New user

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correct answers 1 Correct answer

New Here , Nov 25, 2019 Nov 25, 2019

All sorted uninstall and reinstalled. and that has fixed it. 

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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I am sorry, Eddiem13030027, but being stuck at 54% provides no information on why the installation is pausing.  Please check the install logs to determine the cause.  See https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate the errors.

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New Here ,
Nov 25, 2019 Nov 25, 2019

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All sorted uninstall and reinstalled. and that has fixed it. 

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