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maxk53833787
Participant
February 7, 2017
Answered

Photoshop Trial Won't Download

  • February 7, 2017
  • 2 replies
  • 1023 views

For the last week now I have been trying to download the Photoshop Creative Cloud trial for my MacBook Air and every time I try to download it, it stops at 8%. Am I doing something wrong or does anyone know what to do to fix this?

Thanks in advance!

Correct answer Jeffrey_A_Wright

Maxk53833787 do you receive any specific error messages when downloading and installing Photoshop CC 2017?  What version of Mac OS do you have installed on your MacBook Air? 

I would recommend utilizing the Adobe Creative Cloud desktop application to download and install Photoshop CC 2017.  For complete details on how to download and install see Download and install Creative Cloud apps​.  If you have any questions regarding the steps listed in the document then please update this discussion.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
February 7, 2017

Maxk53833787 do you receive any specific error messages when downloading and installing Photoshop CC 2017?  What version of Mac OS do you have installed on your MacBook Air? 

I would recommend utilizing the Adobe Creative Cloud desktop application to download and install Photoshop CC 2017.  For complete details on how to download and install see Download and install Creative Cloud apps​.  If you have any questions regarding the steps listed in the document then please update this discussion.

Y
y_2477
Participant
April 25, 2025


Adobe,

I used a Photoshop version that I bought from you. But got the message that it was illegal.?????? Strange, but I then bought a new version but I can't install it.
You say, if you have any questions we are ready for you.
With sound support I get a screen that I can't do anything with.

In the meantime I keep getting the message on my old Photoshop that I have to renew, I find this all very annoying!

What are you doing about this?

I would like to hear it, or see it resolved.

Greetings,
Yvon Bilderbeek

 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 28, 2025

@y_2477 

 

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


If it doesn't work with the article mentioned by @kglad, please use cleaner tool to remove any residual background processes on your system related to Adobe and then try installing the application following the same steps as mentioned in the artice.

Here is the link to the cleaner tool: https://adobe.ly/3RCtyUM

^Shivangi

Sheena Kaul
Sheena Kaul
Legend
February 7, 2017

Moving to Creative Cloud Download & Install​

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