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Participant
June 16, 2021
Answered

Photoshop won't install

  • June 16, 2021
  • 1 reply
  • 24511 views

I have 6 GB free space. Instalation fails. I have restarted and tried again with no luck. Help.

This topic has been closed for replies.
Correct answer kglad

4gb is the minimum needed hd space, so double check that you have 6 gb (and you can assume you're going to have problems soon, even if you shoehorn photoshop onto your computer now).

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
Community Expert
June 16, 2021

what's your os and version?

are you using the cc desktop app to install photoshop?

what exactly does the error message say?

Participant
June 16, 2021

OS 11.4

Yes I am using CC Desktop

Just says "Installation Failed" after it gets to about 4%

It has a button that says "retry" and that just produces the same result.

 

Thanks.

Participant
June 16, 2021

4gb is the minimum needed hd space, so double check that you have 6 gb (and you can assume you're going to have problems soon, even if you shoehorn photoshop onto your computer now).

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials


Thank you. I will try these and follow up a bit later.

 

So it could be a storage issue... I don't understand where all my storage is because my docs/files are probably about 6 GB total and I have 120 GB drive with no crazy software except the minimum Creative Cloud for design.

 

It wasn't opening saying scratch disks were full so I uninstalled, cleaned some hard drive space and then couldn't get it to reinstall.

 

I will try these suggestions. Thanks!