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Participating Frequently
April 16, 2022
Answered

Plan changing to Creative Cloud Express

  • April 16, 2022
  • 2 replies
  • 1287 views

I recived an email saying that my plan was changing to Creative Cloud Express. I use Photoshop a lot as I work with a lot of layering and many of the tools in Photoshop CC 2022. It says my plan is moving to Creative Cloud Express. What is that? And can I still create with various layers, masking, and other tools? 

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Correct answer John Waller
Adobe (notifications@adobe.com)To:you Details
 

 

Your renewal notice
Your annual subscription will renew automatically on 16-May-2022 (PT). The renewal details are outlined below.
You will be charged US $9.99 (plus tax) monthly. At the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support.
 

 

There will be some changes to the apps included in your subscription when you renew. Your current subscription includes the premium version of Creative Cloud Express. However, upon renewal, your subscription will be revised to the starter version of Creative Cloud Express. You will continue to have access to the other apps and services that are part of your subscription. The starter version of Creative Cloud Express still enables you to create graphics, photos, and videos, and access hundreds of thousands of Adobe Stock free collection photos. You can learn more about the starter and premium versions of Creative Cloud Express here.
 

 

If you have any questions, we’re here for you. Contact Adobe Customer Support to chat with a representative. Or to manage your subscription, visit your Adobe Account page.
Here’s a quick look at your renewal details:
Subscription
Photography plan (20GB)
Payment
US $9.99/mo plus Tax/VAT

 

It does bring me to Adobe, it's not a scam.


You seem to have misinterpreted this email as saying you'll be switching from the Photography Plan to the Creative Cloud Express plan - and possibly be losing Photoshop in the process. That's not what's happening.

 

What the email actually says is that your plan remains exactly the same apart from one bundled app: Creative Cloud Express. That app alone will change from the previously included Premium version to the Starter version.

 

If you don't use Creative Cloud Express then the change won't affect you at all.

 

2 replies

Legend
April 16, 2022

I think that's an entirely different plan. Doesn't have Photoshop. What is the plan you have today, as shown in your Adobe account?

Also DO NOT CLICK ANY LINKS IN THE EMAIL. It could be a scam.

jahmanrvAuthor
Participating Frequently
April 16, 2022

The email definitely was not a scam one, I have Photoshop Photography Plan which apparantly they are no longer going to be offering.

jahmanrvAuthor
Participating Frequently
April 17, 2022

You seem to have misinterpreted this email as saying you'll be switching from the Photography Plan to the Creative Cloud Express plan - and possibly be losing Photoshop in the process. That's not what's happening.

 

What the email actually says is that your plan remains exactly the same apart from one bundled app: Creative Cloud Express. That app alone will change from the previously included Premium version to the Starter version.

 

If you don't use Creative Cloud Express then the change won't affect you at all.

 


Ah got it. Thank you all for helping me clarify the email.

Peru Bob
Community Expert
Community Expert
April 16, 2022
jahmanrvAuthor
Participating Frequently
April 16, 2022

Doesn't really say how the program works. Can I still work in various layers? Can I still use all of Photoshops tools. Can I still create my own 12X12 canvas layouts?

Peru Bob
Community Expert
Community Expert
April 16, 2022