Plan doesn’t work but keeps taking the money

New Here ,
Jun 13, 2022 Jun 13, 2022

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I purchased the yearly plan which did not work with my computer. I believe I had cancelled. But I'm now having the money coming from my bank rvern though I have never used it and being charged over £100 to leave my plan. But it has never worked and I don't use it

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Creative Cloud

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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Hi @Jayne2395712544pz,

Adobe does not monitor the usage of an application. So even if you use it or not does not matter to the billing process. You say that you did cancel the subscription, did you get an email confirmation for the same. If so then please contact support and show them the email, they will get you refunded with the wrong charges. In case the cancellation did not go through, still get in touch with the support staff to identify the best deal for you, given that you don't want to use the program anymore.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

 

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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If you cancelled, you have an email confirmation of it.  Check your spam folder.

Or log-in below and check your support history panel to confirm the status of your plan.

https://account.adobe.com/support


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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