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PLEASE HELP! Adobe CS6 Master Collection Trial is failing to initialize.

joel.t
New Here ,
Jun 19, 2012 Jun 19, 2012

I have downloaded CS6 Trial three times now so it is not a corrupt download. Everytime I go to run the software it says "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." So I downloaded it but it says there is nothing wrong!

In the log file I get this:

Wed Jun 20 14:34:49 2012[INFO] Setup - =================  Exiting Installer with Code: 0  =================

Wed Jun 20 14:34:49 2012[INFO] PIM - PIMSqlite closeDB status 0
Wed Jun 20 14:34:49 2012[INFO] PIM - PIMSqlite closeDB status 0
Wed Jun 20 14:34:49 2012[INFO] PIM - FREE PIM Instance ...
Wed Jun 20 14:34:56 2012[INFO] Setup - Build Version - 6.0.335.0
Wed Jun 20 14:34:56 2012[INFO] Setup - Logging Level verbosity Set  to 4
Wed Jun 20 14:34:56 2012[INFO] Setup - TimeLog: Bootstrapper Start
Wed Jun 20 14:34:56 2012[INFO] Setup - TimeLog: Start initial checks
Wed Jun 20 14:34:56 2012[INFO] Setup - Launch Path set to /Volumes/CS6 MstrColl/Adobe CS6 Master Collection
Wed Jun 20 14:34:56 2012[INFO] Setup - Found 6 packages in setup manifest
Wed Jun 20 14:34:56 2012[INFO] PIM - Build Version - 6.0.335.0
Wed Jun 20 14:34:56 2012[INFO] PIM - Logging Level verbosity Set  to 4
Wed Jun 20 14:34:56 2012[INFO] PIM - Build Version - 6.0.335.0
Wed Jun 20 14:34:56 2012[INFO] PIM - Logging Level verbosity Set  to 4
Wed Jun 20 14:34:56 2012[INFO] PIM - CREATE PIM Instance ...
Wed Jun 20 14:34:56 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
Wed Jun 20 14:34:56 2012[INFO] PIM - SUCCESS Created Tables.
Wed Jun 20 14:34:56 2012[INFO] PIM - PIM Database is Up To Date.
Wed Jun 20 14:34:56 2012[INFO] PIM - Updater Inventory location:/Volumes/CS6 MstrColl/Adobe CS6 Master Collection/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory
Wed Jun 20 14:34:56 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
Wed Jun 20 14:34:56 2012[INFO] PIM - Current db schema version on machine 1.
Wed Jun 20 14:34:56 2012[INFO] PIM - Current db schema version to install 1.
Wed Jun 20 14:34:56 2012[INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Wed Jun 20 14:34:56 2012[INFO] PIM - PIM Database is Up To Date.
Wed Jun 20 14:34:56 2012[INFO] PIM - PackageCheck: Package id DF1EA1EE-7B19-4CC4-8950-BEB6D7F70191 is a New Package, one installed on the system is old. Size required: 49365843
Wed Jun 20 14:34:56 2012[INFO] PIM - PackageCheck: Package id 36C746D4-D32C-422A-9B0F-F3719DAA3DF8 is a New Package, one installed on the system is old. Size required: 2889421
Wed Jun 20 14:34:56 2012[INFO] PIM - PackageCheck: Package id 5C2E838A-E0AD-4727-B8FD-54DA0C7A6FBB is a New Package, one installed on the system is old. Size required: 15633430
Wed Jun 20 14:34:56 2012[INFO] PIM - PackageCheck: Package id B5032FD8-3CFB-4FA1-9051-811EB16A189B is a New Package, one installed on the system is old. Size required: 4237309
Wed Jun 20 14:34:57 2012[INFO] PIM - PackageCheck: Package id 59792158-B2AE-4670-8F68-EB7DE9535F3D is a New Package, one installed on the system is old. Size required: 13952220
Wed Jun 20 14:34:57 2012[INFO] PIM - PackageCheck: Package id 7EF4FA31-DD11-4D7E-A9D0-7C1526746C65 is a New Package, one installed on the system is old. Size required: 16135843
Wed Jun 20 14:34:57 2012[INFO] PIM - PackageCheck: Package id F07FC360-0D5A-46FA-97FE-D317850ECBFF is a New Package, one installed on the system is old. Size required: 22302498
Wed Jun 20 14:34:57 2012[INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 136968220
Wed Jun 20 14:34:57 2012[INFO] PIM - freeDiskSpace ... 171341668352
Wed Jun 20 14:34:57 2012[INFO] Setup - TimeLog: End initial checks
Wed Jun 20 14:34:57 2012[INFO] Setup - TimeLog: Begin Installing
Wed Jun 20 14:34:57 2012[INFO] PIM - START installPackage at file /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/packages/core/PDApp.pimx
Wed Jun 20 14:34:57 2012[INFO] PIM - Validating package file: '/Volumes/CS6 MstrColl/Adobe CS6 Master Collection/packages/core/PDApp.pimx'
Wed Jun 20 14:34:57 2012[INFO] PIM - Validating package file: '/Volumes/CS6 MstrColl/Adobe CS6 Master Collection/packages/core/PDApp.pima'
Wed Jun 20 14:34:57 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
Wed Jun 20 14:34:57 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
Wed Jun 20 14:34:59 2012[INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted...
Wed Jun 20 14:34:59 2012[FATAL] PIM - Error Failed to mount the package dmg.
Wed Jun 20 14:34:59 2012[FATAL] PIM - Error Failed to extract assets...
Wed Jun 20 14:34:59 2012[FATAL] Setup - Error installing core /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/packages/core/PDApp.pimx package. pim_installPackage returned -8

Wed Jun 20 14:34:59 2012[FATAL] Setup - Error installing Packages.

What do I do???

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correct answers 1 Correct answer

Mylenium
LEGEND , Jun 20, 2012 Jun 20, 2012

Check this for some guidance: Troubleshoot error messages | Bootstrapper

Mylenium

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Mylenium
LEGEND ,
Jun 20, 2012 Jun 20, 2012

Check this for some guidance: Troubleshoot error messages | Bootstrapper

Mylenium

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joel.t
New Here ,
Jun 20, 2012 Jun 20, 2012
In Response To Mylenium

So I've got to delete CS5 first before I can start a trial of CS6?? Then when the 30 days is up completely reinstall CS5?

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joel.t
New Here ,
Jun 20, 2012 Jun 20, 2012
In Response To joel.t

Just looking at that link and I don't think this is my problem. It says:

Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."

Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).

But mine doesn't say "File not found" anywhere in the error message.

If it helps on my desktop when I try to install it an icon comes up for a second that looks like the dmg mounted icon with the word "core" underneath it.

I'm on a Mac by the way. Specs are:

Mac OSX Version 10.6.8

Model Name:          Mac Pro

  Model Identifier:          MacPro4,1

  Processor Name:          Quad-Core Intel Xeon

  Processor Speed:          2.26 GHz

  Number Of Processors:          2

  Total Number Of Cores:          8

  L2 Cache (per core):          256 KB

  L3 Cache (per processor):          8 MB

  Memory:          8 GB

  Chipset Model:          ATI Radeon HD 4890

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joel.t
New Here ,
Jun 20, 2012 Jun 20, 2012
In Response To joel.t

That's the icon that pops up just before it fails

Untitled-1.jpg

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Manish-Sharma
Jun 20, 2012 Jun 20, 2012
LATEST
In Response To joel.t

Restart in the Safe mode and then try and install the software.

Find the link to restart the machine in the Safe Mode :- http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

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