Please help: could not complete your request

Forum|Forum|5 years ago
October 25, 2020
2 replies
368 views

Hi

everytine I try and do anything such as start a new project by adding a photo or even close the program I get the same error message (no code number):

could not complete your request because of program error.

i have uninstalled and reinstalled, checked for updates and now do not know what to do.

any help appreciated!

This topic has been closed for replies.

Correct answer AxelMatt

Please take a look here:

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

https://community.adobe.com/t5/photoshop/m-program-error-while-opening-or-creating-new-document-after-photoshop-22-0-update/td-p/11521599?page=1

If this doesn't help we need more information about your environment. Please consider including the following questions:

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Computer hardware, such as CPU; GPU; the amount of RAM; etc

Thanks. The above info will help to solve your problem.

AxelMatt

Correct answer

Community Expert

Please take a look here:

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

https://community.adobe.com/t5/photoshop/m-program-error-while-opening-or-creating-new-document-after-photoshop-22-0-update/td-p/11521599?page=1

If this doesn't help we need more information about your environment. Please consider including the following questions:

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Computer hardware, such as CPU; GPU; the amount of RAM; etc

Thanks. The above info will help to solve your problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo