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this is for an Enterprise account, not my personal one...
three days of this and I'm sick of it.
I am having problems with AE after an upgrande to Mavericks.
I finally got CC to install but AE needs the update, but even though I am the admin it says I cannot do the update cause i'm not the admin.
in a chat session with adobe support:
I was instructed to log in a root, uninstall AE, then reinstall AE via a provided link.
the install wants me to log in, (however I dont want to use my personal account at my job, my employer has CC)
so what do I do, I have no login associated my this particular license
and how do I get my persmissions back. I have tried running the repair in utilities and rebooted and what not... no luck
I just want this fixed so I can catch up on 3 days of lost work, my boss is getting ticked at me, and Im starting to look like the fool.....
can anyone please help?
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Which update are you trying to get? If the company has purchased CC, use their login info or have your IT guy take care of the install.
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we have been provided with a folder with which to load CC, and not any sort of log in...
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Then whoever provided you that disc is the one that's going to have to provide your update.
For future reference, it's a bad idea to upgrade to a brand new OS in the middle of a project. Other than using your own license on that computer or awaiting your IT (or whoever) to do the update, you're stuck.