PLEASE. i am havign tons of problems with an install

[todd folts]

this is for an Enterprise account, not my personal one...

three days of this and I'm sick of it.

I am having problems with AE after an upgrande to Mavericks.

I finally got CC to install but AE needs the update, but even though I am the admin it says I cannot do the update cause i'm not the admin.

in a chat session with adobe support:

I was instructed to log in a root, uninstall AE, then reinstall AE via a provided link.

the install wants me to log in, (however I dont want to use my personal account at my job, my employer has CC)

so what do I do, I have no login associated my this particular license

and how do I get my persmissions back. I have tried running the repair in utilities and rebooted and what not... no luck

I just want this fixed so I can catch up on 3 days of lost work, my boss is getting ticked at me, and Im starting to look like the fool.....

can anyone please help?

[Szalam]

Which update are you trying to get? If the company has purchased CC, use their login info or have your IT guy take care of the install.

[todd folts]

we have been provided with a folder with which to load CC, and not any sort of log in...

[Szalam]

Then whoever provided you that disc is the one that's going to have to provide your update.

For future reference, it's a bad idea to upgrade to a brand new OS in the middle of a project. Other than using your own license on that computer or awaiting your IT (or whoever) to do the update, you're stuck.