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open your browser's developer console and check for errors/messages.
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You must be mistaken. Adobe Portfolio NEVER supported background video. Video requires a player in the foreground. Otherwise, nobody can access it. Perhaps you had an animated GIF running instead??
What is the URL to your site?
While Adobe Portfolio does not have its own community forum, most PF users find help in the FAQ & Knowledgebase. Please refer to the sections on Video Module and Embed Module below.
- Portfolio FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe Portfolio on UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html