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[Portfolio] Web background video suddenly disappears

New Here ,
Jan 02, 2022 Jan 02, 2022

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Hello, I have a problem with my web created with Adobe Portfolio where i used one of my videos as a site background and it suddenly stopped showing on my web site... I cannot seem to figure out how to fix it so if someone would be so kind as to help me with this issue.
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CC FAQ , Creative Cloud , New user

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Community Expert ,
Jan 02, 2022 Jan 02, 2022

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open your  browser's developer console and check for errors/messages.

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Community Expert ,
Jan 02, 2022 Jan 02, 2022

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You must be mistaken.  Adobe Portfolio NEVER supported background video.  Video requires a player in the foreground.  Otherwise, nobody can access it.  Perhaps you had an animated GIF running instead??

What is the URL to your site?


While Adobe Portfolio does not have its own community forum, most PF users find help in the FAQ & Knowledgebase. Please refer to the sections on Video Module and Embed Module below.

 

- Portfolio FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe Portfolio on UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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