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goofypit
Participant
November 8, 2017
Answered

Possible to suspend a subscription

  • November 8, 2017
  • 2 replies
  • 8210 views

Hi,

I'm not going to use Adobe functionalities for the next 5/6 months and I would like to just suspend my subscription.

I would like not to loose everything that I've started to do on ligthroom.

I like the product and will use it in a few months but, for the moment, I do no longer need it.

I know that I can cancel the subscription but, in that case, will I loose everything ?

Please give me some advices here.

Peter

This topic has been closed for replies.
Correct answer Kanikas

Hi guys,

I've just cancelled my subscription and what a surprise to be informed that 50% of the remaining subscription need to be paid... No alert before cancelling... Is it a joke ? I do not saw any sign of engagement when I subscribed to you services. And by the way it's not a way of suspend my subscription... not at all. I'm starting to get upset by the way this is managed and will really not hesitate to give bad feedback around me.


Hi Pit,

When you sign up for a subscription, there a certain set of terms and conditions that you agree to, please see the link below for more clarity: Legal subscription terms | Adobe

Hope this helps you understand the reason for the cancellation fee.

Thanks

Kanika

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 14, 2017

goofypit  wrote

Hi,

I'm not going to use Adobe functionalities for the next 5/6 months and I would like to just suspend my subscription.

I would like not to loose everything that I've started to do on ligthroom.

Only if you joined on the slightly higher per month, month-to-month plan which permits you to cancel anytime without incurring a penalty fee.

If you joined the lower priced, annual plan - paid monthly, you're obligated to keep your plan for the full 12 months or pay a penalty fee for early cancellation.

When you cancel a subscription, neither your work files or software are deleted from your computer.  However, your access to the software is interrupted until you re-subscribe.

Nancy O'Shea— Product User & Community Expert
    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    November 8, 2017

    Hi pit,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You can now self-cancel your subscription, see here:

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - Subscription Terms as well.

    Thanks

    Kanika

    G
    goofypitAuthor
    Participant
    November 8, 2017

    Hi Kanika,

    Sorry but ... I already came from the Contact Customer Care page .... and :

    - it's difficult to find time to call or chat on the timing given (working hours); and

    - there is no email provided (any explanation about that ??)

    --> so this is why I send this message on the forum

    And sorry again but your answer doesn't give me any clue. I'm not looking how to cancel my subscription but how to suspend it without loosing my work. Any help ?

    Thanks,

    Peter

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 8, 2017

    If you have your work saved locally, you won't lose any of your work if you cancel your subscription.  You just won't be able to open the applications. Just sign in again when you begin a new subscription.

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