Pre-Paid Membership but still requires my credit card?

Explorer ,
Aug 22, 2018 Aug 22, 2018

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I have a 1 year pre paid membership but Photoshop says that I can't use it until I add my credit card information? I'm not trying to pay for photoshop on a monthly basis, I just want to try the product, risk-free.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 23, 2018 Aug 23, 2018
Contact Contact Customer Care as recommended by saritashon . If you still have problems there after, please update the thread.

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Adobe Community Professional ,
Aug 22, 2018 Aug 22, 2018

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you still need to supply your credit card.  your subscription will automatically renew (and be charged to your cc) at the end of your first year.

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Explorer ,
Aug 22, 2018 Aug 22, 2018

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After adding my credit card, can i cancel my subscription and still utilize the program until my original pre-paid membership ends? I do not want to pay for the subscription at all.

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New Here ,
Aug 23, 2018 Aug 23, 2018

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Help

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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riq1004090@gmail.com  wrote

Help

Please give more information on your request. My crystal ball is currently in maintenance mode.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 05, 2021 Aug 05, 2021

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LATEST

Hi myself Muhammad Suleman Asghar I am from Pakistan SIALKOT I need membership card to apply can you tell me first you tell me i need a membership call I am starting working Karachi so with the month to travel to through train travelling so membership card now so I am eligible I am waiting your response thanks.

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi Errys,

Greetings for the day!

As you are using the same email registered with  forums for Creative Cloud Photography Plan.I  have checked  that you got the subscription via a redemption code  which was valid for 12 months.After 12 months either you apply a new redemption code or else you starting paying the discounted price available.The payments are getting declined it seems there is some issue with the card and that is why you are getting the error for Photoshop expiring soon.

You  may Contact Customer Care for help and support

Hope this helps!

Feel free to update the Thread for more questions

Thanks,

Sarita

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Explorer ,
Aug 22, 2018 Aug 22, 2018

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I don't want to be charged for a subscription. If I put in a credit card number, can I immediately cancel my subscription but still be able to use the pre-paid membership until it expires?

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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If you cancel your subscription the cancel will be immediate... You need to wait for the last month of the subscription to expire before you can cancel. Adobe sends a mail, but you can also set yourself a reminder as I do...

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 23, 2018 Aug 23, 2018

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It actually charged me? This is copied from my adobe.com account billing history

Date Type Payment Print
Aug 12, 2018InvoiceUS$9.99

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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But is your prepaid subscription expired?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 23, 2018 Aug 23, 2018

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no it says that i have a 1 year pre-paid membership but it's still trying to charge me 9.99 for a membership?

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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Contact Contact Customer Care as recommended by saritashon . If you still have problems there after, please update the thread.

ABAMBO | Hard- and Software Engineer | Photographer

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