• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Prefetencies uninstall loop

New Here ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

Hey everyone, I'm having this issue lately, I tried uninstalling an app from the Creative Cloud launcher and now I'm stuck in a loop.
It asks me if I want to keep the preferencies of the app, if I click to remove them it then asks me again few moments later. Did someone else found this issue? If so, how did you manage to solve it?

TOPICS
Creative Cloud , Installation

Views

2.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 17, 2023 Jan 17, 2023

repair the cc app per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then

 

reinstall using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html



NOTE: win 11 users that have trouble with the latest win 10 installer often

...

Votes

Translate

Translate
Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

Hi, 

 

Which Adobe App are you trying to uninstall? 

 

-Kanika 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

Dreamweaver, but I had the same problem months ago with Substance Painter and I had to uninstall and delete every trace of CC on my computer. I thought that solved it but apparently it did not.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then try uninstalling dreamweaver.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

Didn't solve it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

what if you opt to leave your preferences?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

It pop ups again, it's a loop, whatever I click doesn't matter, it comes back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2023 Jan 17, 2023

Copy link to clipboard

Copied

repair the cc app per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then

 

reinstall using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html



NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

It worked for now, thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines