I am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.
I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.
They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.
I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On two seperate occasions they have agreed to phone me back sometime during that day. Both times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.
I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.
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