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jovannig
jovannig
Known Participant
November 6, 2019
Answered

Premiere, After Effects, Media Encoder 2020 do not start on Catalina

  • November 6, 2019
  • 7 replies
  • 20951 views

I have Catalina and just installed the new versions of Premiere and After Effects.

They do not start at all, they begin to load and then stop loading.

The older versions are working correctly, while Photoshop 2020 and Illustrator 2020 are working.

Any ideas?

    This topic has been closed for replies.
    Correct answer David__B

    I tried all the tips you suggested but without success.

    Once in a while after effects and premiere give the screen "after effects quit unexpectedly"


    Thanks for trying these things. Could we also rule out any third-party plug-ins. Could you navigate to this directory
    MacHD > Library > Application Support > Adobe > Common > Plug-ins > 7.0 > MediaCore

    and remove everything except dummy.text and the folder named"Public". Please move anything other than these two items out of the directory and to the desktop.

     

    If you're able to launch with these removed then you'll want to slowly add the plug-ins back and try launching again to determine which plug-in(s) are causing the issue. The dummy.text and Public folder mentioned are the only things in this directory from Adobe. If you find particular plug-ins not working, which you use regularly and purchased, you'll want to reach out to the plug-in manufacturer to see if they have an updated version.

    7 replies

    C
    Carla-Marie5F86
    Participant
    November 27, 2020

    Hi, I tried to do the same – but in my MediaCore Folder was only the dummy.text file – nothing else – even when I made deinstalling and installing it completly new via CreativeCloud??!? !
    MAybe it is a problem with my Radeon5500 ? PSd / Illustrator are running. Only Encoder and After Effects hanging up, when starting the programms...

    Morrison+Gibb
    Morrison+Gibb
    Participant
    January 19, 2020

    Thanks David_B! That totally worked for me. I've been working on a job in illustrator for a few days now and this afternoon illustrator stopped opening up. I took out the AEXD.plugin from the public folder and up we go. Teile AEXD is back in there too, which is stange, all on its own.

    Concept-Production
    Concept-Production
    Inspiring
    November 29, 2019

    Thank you David__B, You save my life ...

    Erns R.
      E
      eugene_alas
      Participant
      November 21, 2019

      my after effect 2020 does not work always says standard 3d module is missing

      I
      Ithinky
      Known Participant
      November 21, 2019

      I'm using all CC2019 versions again. I think it's the best way for now... 

        I
        Ithinky
        Known Participant
        November 13, 2019

        Mac OS Catalina

        iMac late 2012 - 2.7Ghz i5

         

        I'm working on a project in Premiere 2020 and it crashes everytime i try to use Lumetri scopes.

        Premiere version 2019 is still usable but the version 2020 is unstable. Crashes a lot. 

        And i found that Lightroom and Photoshop don't work if i don't have internet connection. I'm not happy with 2020 versions... sorry Adobe... 

        David__B
        Adobe Employee
        David__B
        Adobe Employee
        November 6, 2019

        Sorry to hear about your difficulties. Can you provide more details around the issue such as:

        • What operating system are you using? (Catalina 10.15, Mojave 10.14, Win 10, etc.)
        • Does the slash screen appear?
        • What model of computer is the issue occurring on? (2017 iMac, MS Surface Pro 4,etc.)
        • Do the 2019 products launch on the system?
        • What troubleshooting have you tried already? (I know some have provided this already)


        For initial troubleshooting I'd suggest trying these:

        • Recreate the preferences for the application

        Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) when launching the Adobe product.
        You should be prompted to delete the current settings. The new preferences files are created the next time you launch.

        Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

        • Create a new user account with admin rights, attempt launching the products in from the newly created user account

        Win - https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...
        Mac - http://osxdaily.com/2017/07/17/how-create-new-admin-account-mac/

        I'd start there. Please get back with more info.

        Thanks,

        - Dave

        bjholtgrewe
        bjholtgrewe
        Known Participant
        November 6, 2019

        David -

         

        macOS Mojave Version 10.14.6

        iMac (Retina 5K, 27-inch, 2017)

        Processor 4.2 Ghz Intel Core i7

        Memory 64 GB 2400 MHz DDR4

        Graphocs Radeon Pro 580 8 GB

         

         

        I installed but cannot open Premier Pro 2020, AE 2020, CA 2020, Encoder 2020 and Audition 2020.  They all open the splash screen and start to load items then stop running.  All the version from 2019 still work.

         

        I tried many different approaches including uninstalled all of them, clearing the OOBE folder, reinstalling just one of them, rebooting between many of the steps above.

         

        I also tried your two seggestions above and they did not resolve the problem.

         

        Thanks - bj

        David__B
        Adobe Employee
        David__B
        Adobe Employee
        November 6, 2019

        Thanks for the info bj, I'll do some checking and see what other ideas I can suggest.

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