Premiere Pro 7-day trial ended 7 days early.

[jaynim]

Don't bother, I got shorted a couple days which resulted in me not being able to try the product at all because I waited til the last day, which technically should have been day 5 since based on when I downloaded it, but since I activated it the second I opened it, which was almost midnight on a thursday, I lost an entire day there apparently because of 1 single hour, based on that annoying fact when I did finally open it the following Wednesday morning, it said it was expired. When I contacted customer service I was told to pay for it to try it further and then ask for my money back in 14 days. I've concluded from this bad experience that Adobe will now never get my money since apparently Adobe doesn't know how to fix a simple trial issue, or so I was told by customer service. I wasn't asking for another week, just the day or 2 their product promised with the trial.   I realize this post is almost 5 months old, but I figure people should at least know how Adobe treats their customers that are thinking about buying their product.

[Jeffrey_A_Wright]

Jaynim I am sorry that you feel that you did not get the opportunity to evaluate the software within the seven days offered.  You mentioned you spoke with a member of our support team.  Do you have a case number from your interaction that I can reference?

[jaynim]

Well I thought I did, all I have is the transcript which doesn't have the case # for some reason, I cant imagine why that would'nt be included.... So I guess I can forward you the transcript if that helps.

[Jeffrey_A_Wright · Accepted solution]

Jaynim since you were unsure I reviewed all three of your recent interactions with our support team.  For your reference the case numbers are as follows:

• 0188582667
• 0220907184
• 0220907336

As discussed in the cases the trial period expired after seven days and there is not an option to extend the trial.  If you wish to continue to utilize, or evaluate, Premiere Pro CC 2017 then I would recommend starting a single app membership.  If you decide that you do not wish to continue utilizing Premiere Pro CC 2017 you can cancel within 14 days.  You can find complete details regarding the cancellation process at Cancel your Creative Cloud membership .

For details on a single app membership for Premiere Pro CC 2017 see Buy Adobe Premiere Pro CC | Download video editing software free trial .  You can also upgrade your membership if you decide that you would like to take advantage of Creative Cloud Complete membership to gain access to After Effects and other software titles.

[EvaRees]

I'm having this issue as well, just today. I installed CC and then opted to try InDesign in the morning. I opened it and checked it out. When I returned to my computer later in the day, I got a "trial expired" message. Going to support on your site gave me only the "forums" option, so I have no case number, etc. Thanks for your assistance!

[jaynim]

The only answer I have recieved is that there is no way for a them to extend the trial, or fix anything, which in laymens terms means they wont, or the people you contact at customer service do not have the authority to do this. They told me I have to pay for it and then ask for a refund. So I'll spare you the time and energy of contacting anyone. I didn't have a full 7 day trial either myself, so your options are pony up the money or forget it. Must be nice to be too big to fail!