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Premiere Pro not presenting as an available app in my Creative Cloud subscription

New Here ,
Mar 05, 2023 Mar 05, 2023

Just purchased Creative Cloud all apps as an upgrade from the After Effects plan.

 

When I go to view apps Premiere Pro is not presenting as anavailable app. It only says "Try" or "Buy". 

But I literally just bought it... 

 

Any ideas? This is really frustrating 

 

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correct answers 2 Correct answers

Community Expert , Mar 05, 2023 Mar 05, 2023

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

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Community Expert ,
Mar 05, 2023 Mar 05, 2023
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Community Expert ,
Mar 05, 2023 Mar 05, 2023
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Community Expert ,
Mar 05, 2023 Mar 05, 2023

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
Mar 06, 2023 Mar 06, 2023
Thanks guys. I just logged out and back in again, fixed itself.
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Community Expert ,
Mar 06, 2023 Mar 06, 2023
LATEST

good to hear.

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