Premiere Pro update failed

[benedetta1711]

buongiorno vuolevo scaricare la versione di prova di premiere pro ma appena la scarico da creative cloud e cerco di aprirla mi dice aggiornamento non riuscito, impossibile applicare gli aggiornamenti, questa patch non è applicabile

[kglad · Accepted solution]

if you're trying to install a trial of premiere pro, you should install the desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your premiere pro trial.

if you are and you see that message:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[John T Smith]

As well as what kglad said, do you have the required 64bit operating system?