Premiere Pro will not get past 4%

New Here ,
Aug 24, 2022 Aug 24, 2022

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I have tried everything, uninstalled creative cloud deleted every adobe related file on my system, rebooted, redownloaded creative cloud, and its the same error. Premiere Pro will get to 4% and then just freeze permanently.  Im able to download Acrobat Reader, and I've had Premiere Rush installed and used that program.

 

I do have a windows 10 computer x64, the computer is fine, shows that hardware is not the issue.. any ideas?? please help!!

 

Device name DESKTOP-4260V31
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
Device ID 
Product ID 
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

 

TOPICS
Creative Cloud , Installation

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Thank you, I do have NVIDIA, i have 2 HDD. 1 is 1TB with 400GB free , that is the HDD i'm trying to install on

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New Here ,
Aug 24, 2022 Aug 24, 2022

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1 HDD is a ADATA SU630, and the other HDD is WDC WD10EZEX-60WN4A1

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Which video driver and what number are you using?

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New Here ,
Aug 24, 2022 Aug 24, 2022

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There's an Adobe agent doing it remotely, still not working after the tool

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New Here ,
Aug 24, 2022 Aug 24, 2022

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I will get the video card info, once they're done remotely on my pc

 

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