Copy link to clipboard
Copied
I'm trying to install this program in my computer but it just won't.
I've created a new adobe ID and downloaded the free trial but it will not install not really sure what the problem is
can someone please advise how to fix the issue with the installation?
I'm using MacOS 10.13.5 on a MacBook Pro
assuming you're not trying to install an old version, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.
[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]
Copy link to clipboard
Copied
What exactly happening when you try to install the app?
Are you getting any error message?
Copy link to clipboard
Copied
it just keeps saying retry retry failed installation and failed unistalling
Copy link to clipboard
Copied
install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.
if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
Copy link to clipboard
Copied
Hi
So I downloaded cc, but nothing happens when I double click for installation. I'm at a loss. please help.
Copy link to clipboard
Copied
1. restart your computer
2. re-download the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
3a. if on a pc, right click the newly downloaded installer > click "run as administrator"
3b. if on a mac, double click the newly downloaded installer (and expect your mac to prompt you for your mac's admin password to allow changes to your computer)
Copy link to clipboard
Copied
Thank you so much.
I deleted the downloads, restarted my mac and started from scrach.
Thanks Again
Kind Regards
Bev
FILMMAKER|DISRUPTOR|CHANGE AGENT
*RECIPIENT: 2022 Chicken & Egg Award* -
https://chickeneggpics.org/grantee/beverley-palesa-ditsie/
<>
*RECIPIENT: 2022 Artfluence Human Rights Award, UKZN*
*STORY CONSULTANT: *ViacomCBS-Paramount - BEYOND THE BINARY, FLUID VOICES
*NEW FILM TEASER:* https://youtu.be/h7exlJ1txmE
<>
[image: Inline image 1]
Managing Director
<personal info removed-kglad>
Copy link to clipboard
Copied
you're welcome.
p.s. don't post personal info in public forums.
Copy link to clipboard
Copied
assuming you're not trying to install an old version, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.
[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]