Premiere Pro won't install on my Mac

New Here ,
Jul 12, 2018 Jul 12, 2018

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I'm trying to install this program in my computer but it just won't.

I've created a new adobe ID and downloaded the free trial but it will not install not really sure what the problem is

can someone please advise how to fix the issue with the installation?

I'm using MacOS 10.13.5 on a MacBook Pro

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correct answers 1 Correct answer

Adobe Community Professional , Jul 18, 2018 Jul 18, 2018

assuming you're not trying to install an old version, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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Adobe Community Professional ,
Jul 17, 2018 Jul 17, 2018

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What exactly happening when you try to install the app?

Are you getting any error message?

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New Here ,
Jan 21, 2021 Jan 21, 2021

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it just keeps saying retry retry failed installation and failed unistalling

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Adobe Community Professional ,
Jan 22, 2021 Jan 22, 2021

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
May 13, 2022 May 13, 2022

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Hi

 

So I downloaded cc, but nothing happens when I double click for installation. I'm at a loss. please help.

 

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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1. restart your computer

2. re-download the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

3a. if on a pc, right click the newly downloaded installer > click "run as administrator"

3b. if on a mac, double click the newly downloaded installer (and expect your mac to prompt you for your mac's admin password to allow changes to your computer)

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New Here ,
May 13, 2022 May 13, 2022

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Thank you so much.
I deleted the downloads, restarted my mac and started from scrach.

Thanks Again


Kind Regards



Bev

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*RECIPIENT: 2022 Chicken & Egg Award* -
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*NEW FILM TEASER:* https://youtu.be/h7exlJ1txmE
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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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you're welcome.

 

p.s. don't post personal info in public forums.

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Adobe Community Professional ,
Jul 18, 2018 Jul 18, 2018

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assuming you're not trying to install an old version, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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