Premiere pro wont download on my mac

Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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I have a brand new Mac M1. Just done an update, tried to reinstall creative cloud many times. The download gets to 92% and says installation failed... Please help! Thanks.

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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you did an update of what?  your os?, you cc desktop app?

 

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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Yes, sorry. Should have been a little clearer. I Have done an OS update. Down loaded Adobe CC and sucessfully downloaded Photoshop and Lightroom classic. But for some wierd reason Premier Pro wont get past 92%. so i has a look at the answers here which instructed me to download CC again but it has not worked.

 

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Travis, the behavior described often occurs when Adobe Intel applications are migrated to computers using Apple's new processors.  Please see the section titled How can I transfer Adobe apps from my old computer to my new M1 computer in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for instructions on how to correct the behavior and install the proper versions of the applications, and their components, for the new computer.

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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Thanks for the info, Ill give it a go tonight. Cheers

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Thanks, Travis; let us know how it goes!

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Legend! It worked! I went into my Applications folder and put the premier pro app in the bin and emptied it.

I Then did the repair to Creative Cloud and rhen opened it up and downloaded Premier Pro again.... BOOM! thank you sooo much.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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New Here ,
Aug 03, 2022 Aug 03, 2022

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I am having exactly the same issue at 92% getting error code 183.  All retries failed even for older versions.  The app actually installs but absent the other files normally in the install folder.  This is a brand new M1 Max and migrated nothing as I was a PC user until this machine.  Premiere is the big reason I bought it.  Any ideas?  I am licensed for the whole suite and everything else I have installed ran perfectly.

Bill

Somewhat new to Mac - this is only my second

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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yes, same as me. I came from PC and bought a Mac fro this software..hope we work this out together.

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