Prepaid Gutschein eingeloest, aber man sieht nichts im Konto oder Abo

[dirkz39257917]

hallo,

ich habe einen Gutscheincode fuer Adobe Foto (1 Jahr Prepaid) eingegeben, aber kann keine Aenderung an meinem Abo erkennen. Es zeigt immer noch monatliche Zahlung und mein Kreditkartenkonto und den naechsten Bezahltermin an.

Gibt es keine Aenderung, so dass man sieht, dass der Gutscheincode auch gebucht wurde?

[02GEEK · Accepted solution]

I would recommend you contact the support team to verify the validity of your coupon code.

Contact Customer Care

[eMWu]

was für eine beschiessene antwort, die keine antwort ist

[kglad]

@eMWu 

 you have a question?

[eMWu]

hi,
i bought a voucher code for Adobe Creative Cloud
20GB:Photoshop&Lightroom|1 year|PC/Mac Digital Download for 69€ on
amazon and then successfully redeemed it on redeem.adobe.com.
unfortunately, there is no change to my previous subscription for 11,98€
per month. obviously adobe has not taken my new tariff into account.
what can i do? typical for adobe, i can't find a help solution anywhere.
only stupid hints: contact support

Translated with DeepL.com (free version)

--
Mit freundlichem Gruß

<removed-kglad>

[kglad]

first, do not reply via email, or remove your signature before sending.

next, contact adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi there,

As I understand you had a question regarding your subscription extension after using a code. The next renewal date for your susbcription in Dec 2025. Let us know if you have any other questions.

Thanks