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problem activating Adobe Creative Suite 6 Design Standard

New Here ,
Mar 30, 2022 Mar 30, 2022

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We have a volume license for Adobe Creative Suite 6 Design Standard purchased a in 2013. The product was successfully installed on a MS Windows PC and activated.

Due to some hardware problems on that PC, the Windows installation was restored on new hardware. Afterwards, when Adobe Acrobat was started for the first time, it complained about the activation of the software. The user entered licensing information in Adobe Acrobat and it continued to work fine.

Later on, the Windows installation was moved back to the original PC. The user ten realised that Adobe Acrobat was complaining again about the activation while other applications from the Creative Suite (Photoshop, Illustrator, ...) worked fine.

In January this year Adobe CS was deactivated and uninstalled from that PC and installed again. After activation procedure the software reported it was still in trial mode but for next 32767 days - see screenshot1.png in the attachment.

The user continued to use the software successfully in trial mode.

But recently the software reported that the trial mode has expired - see screenshot2.png in the attachment. When the user enters licensing information in an application it works fine until closed. But at next start it asks for licensing again.

How to solve this and reactivate the software?

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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I think an administrator user will need to reset permissions on Adobe SLStore and Adobe PCD folders.  See below for details.

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Nancy,

after resetting the permissions as described at https://helpx.adobe.com/creative-cloud/kb/configuration-error.html (for Windows 10), the user got an "configuration error" while starting Adobe Acrobat (see screenshot3) which says that the product should be unistalled and reinstalled.

After the reinstallation the user entered licensing information in an application but it works just until closed. At next start it asks for licensing again.

So, we are at sqare one again.

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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Error 16 -- not remembering log-in data is a permissions problem.  It could be caused by anti-virus or firewall settings.

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

 

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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