Problem Adobe

[marko500portugal]

Hi

I made a purchase from Adobe and Adobe sends the serial number to the wrong email when the right email is ( Edited by Mod..). with
I enter my account without problem

Has anyone ever happened?

[Moved from Lightroom to the CC Forum - Mod.]

[arij2010]

Hi,

When the system asked you to sign in ,you created a new account with the wrong email address that's why the system sent the email on it .

You need to contact the customer support to correct this .

[Rajashree Bhattacharya · Accepted solution]

Hi marko500portugal,

You have purchased plano de Fotografia da Creative Cloud (anual)

It does not require a serial number, Can you please contact support for this issue via https://helpx.adobe.com/contact.html 

Thanks

Rajashree

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