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Problem with activation of creative cloud apps

New Here ,
May 12, 2012 May 12, 2012

Hello!

When i try to activate the apps bundled with creative cloud, It asks me for a serial key. But creative cloud dont need a serial key.

How do I fix this? do i just wait?

thanks

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Creative Cloud
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Adobe Employee ,
Aug 31, 2012 Aug 31, 2012
LATEST

Hi Augustbeckman,

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

  /windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4.  try again launching any product from CS6

Thanks

Kapil Malik

Regards,
Kapil Malik
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