problem with app update connection

[AlexN00]

I need to update Lightroom and Photoshop, but since this morning, I haven't been able to.

Every time I try to click on 'update' in Creative Cloud, a window pops up saying that I don't have an internet connection when I don't have any issues of this kind.

Speaking with other colleagues, they are also experiencing this problem. How can I solve it?

Thank you!!

[kglad]

it is an extreme solution and if you don't want or can't apply it, that's understandable.

[AlexN00 · Accepted solution]

This morning's update: I tried once again to update, and... IT WORKS!!! Like it happened to others, without doing anything "magically," it started working again without any intervention on my part. I don't know why, but the important thing is that the problem has been resolved without having to spend days reformatting the PC. 😉

[kglad]

@AlexN00 

good to heat that, and thanks for the update!