Skip to main content
J
Joe Crickets
Participant
December 16, 2020
Question

Problem with Creative Cloud - Damaged or missing software warning

  • December 16, 2020
  • 1 reply
  • 807 views

I have installed, uninstalled and installed again Creative Cloud, it worked for a couple of times and then again the message warning (the message is in italian) me that the software is missing or it is damaged. I both tried to repair and install again, but nothing to do.

Does anybody know how to solve it?

Thank you!

Giuseppe

 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 16, 2020

reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

J
Joe CricketsAuthor
Participant
December 17, 2020

Hi Kglad,

thank you for your fast reply.

I will try to uninstall and install CC once again, but I don't understand why this happens.

Last week I succesfully re-installed CC and it worked for a couple of days before it broke again and I wish I wouldn't repeat these operation other times.

Could it be some kind of conflicts with new mac OS Big Sur?

Thank you

J
Joe CricketsAuthor
Participant
December 17, 2020

no, if it were an os conflict, there would be wide-spread problems.

 

there's something on your computer (eg, av, antimalware, cleaner etc) that's probably causing the episodic problem.


Yes, you're right.

It seemed a problem of bad connection. I have reset my router, wi-fi seems to work better and problem with CC has been fixed.

Thank you.

Best regards

Giuseppe

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices