Problem with Creative Cloud Manager

[Mr A Bennetti]

I keep getting a message that there is an update available but nothing is showing. This occurs when I start up my computer and at 2-00am in the morning.

[Steve Werner]

Moving to Downloading, Installing, Setting Up forum.

[gurjeets0803]

Hi,

Please open creative cloud desktop Applications. You will see update there, if there would be any .

[Mr A Bennetti]

Are you having a laugh or what?

That is exactly what I am talking about, I get a notification of an update and open the CCDA and there is nothing there

J

Where the mountains meet the sea, and the wind blows wild and free, on the edge of reality, that's where I'll be.

[Bani Verma]

Hi Alessandro,

Please follow the below steps and try again:

• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar, etc)
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.
• After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
• Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
• Launch Creative Cloud app and sign in - this time it should show you the update.

If the steps above do not help please follow the below steps and try again:

MAC:

1- Sign out of Creative Cloud App

2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. )

4- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

5- Launch Creative Cloud app and sign in

WIN:

1- Sign out of Creative Cloud App

2- End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both

4- Launch Creative Cloud app and sign in

Let us know if this helps.

Regards,

Bani