Problem with installing CS Illustrator. Error 16 Message. I have tried uninstalling and installing. Changed permissions. Nothing works. I get same error

[cnegrete]

I am having problems installing Illustrator in CC.  Error 16.  I made numerous attempts.  Installed/Uninstalled.  Changed permission as per Adobe article on Error:16 in AI.  Nothing works.

[Anupriya Khare]

Please refer Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Hope this will help you.

Regards

Anupriya Khare

[cnegrete]

I tried all this. Several times. It still doesn’t work. One thing I note is that even though I unselect the “read only” on Properties, it does not keep the setting. It always goes back to read only.

The images on the settings you sent are not the same as in Windows 10, I think. Some differences, but I think I worked them out. Thanks for your help.

[Anupriya Khare]

You are most welcome. Glad to now that your issue is resolved.

[cnegrete]

The issue was NOT resolved. Same problem and issues. AI will not install on my computer.

[Anupriya Khare]

Please contact Adobe Support on Contact Customer Care

[cnegrete]

The link that you provided me only gets me to the Forum. I have exhausted information on the forum and need with chat or phone contact. Thanks.

[cnegrete]

The link you provided only takes me back to the forum.  I need either chat or phone contact.  I tried every suggested solution and none works and can't install. 

[Anupriya Khare]

Please contact Adobe Support on Contact Customer Care

[cnegrete]

You did not provide a Support Number to call. The link takes me back to the forum. Please provide support number.

[Del_Z]

Hi Cnegrete,

Are you signed in using your Adobe ID when accessing the link Anupriya provides? Clicking the blue "Still need help" button should provide with options for chat or phone support in addition to the forum.

If you are still unable to see the chat and phone options, please try clearing the cookies and cache of your browser, or try accessing the link using a different browser.

Best,

Del

[cnegrete]

The screen shot you sent me is not the same as what appears on my screen. I have logged in and cleared cookies. Only option shown is Forum. I tried two different browsers.

[Govardhan.V · Accepted solution]

Try below link :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeed...

The link shud provide you chat option , it will get you connected to Adobe Customer Support ,  ask for Technical Support , they can transfer your chat to concerned team .

[Govardhan.V]

Refer below link and try with steps once :

Re: Persistent Configuration Error 16