Problem with Installing Trial of Flash CS5.5

Forum|Forum|14 years ago
December 16, 2011
1 reply
3517 views

I'm trying to install the trial version of Flash CS5.5. I have downloaded it with the Adobe Downloader without problems. However, when I try to install the program, it gives me an error. I am able to select the "trial" radio button and can accept the user agreement. When it tries to install, it gives me the following error message: "The Setup encountered an error(-1) during install. Please restart the machine and try again." I have restarted and tried to install the software several times without success.

Thanks in advance for any suggestions.

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Jeffrey_A_Wright

Legend

DancingCavy9 which operating system are you using?

A

Anonymous

Windows 7.

Jeffrey_A_Wright

Legend

I tried installing it from the desktop. Didn't work. Tried installing it with all other windows closed. Still didn't work. Nothing else covered in the troubleshooting seemed to cover the issue I'm having.

DancingCavy9 I would absolutely recommend you try Step 7 and 8 as they are both quite relevant to your situation. Step 7 will help determine if you are having an issue with your user account. Step 8 will allow you to review the installation log to determine the error which is causing the installation to fail.

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