• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with installing

New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Hi there,

I am installing Adobe CC trial version. I click on the installer which opens and installs CC but when it does open after installing, it just endlessly loads.

acc.PNGacc1.PNG

I am running Windows 10 64 bit. I have uninstalled everything to do with Adobe and deleted the Adobe folder in appdata, restarted and then reinstalled.

As it is still endlessly loading after more than an hour now. I am left to come and ask for some more knowledgeable help.

Adobe applications running in task manager:

acc2.PNG

Thank you very much indeed for any help.

Kind regards,

Flynn.

TOPICS
Creative Cloud

Views

695

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 02, 2016 Sep 02, 2016

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate
Community Expert ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Hi, Thank you for your response.

I was using that list earlier but nothing worked which is why I came here. However, I did try it all again, uninstalling and deleting all files that were related to Adobe, but it still does not work .

I can't press the quit button in the cog tab as that is not available to me, so I have to end the program via task manager.

Does it generally take this long or over an hour to get it working? I am running my computer off from a Samsung SSD.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Also, I forgot to mention.

The location of the install changes from my second, mechanical hard drive (A drive) to my C drive. This makes the shortcut go funny. Cloud this be related to it not working?

acc3.PNG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

So I jumped the gun a bit and did a bit more searching. I found this post from you:

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

and did all of the steps on there. Now It gives me an error/problem message:

acc4.PNG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

what does this mean,

The location of the install changes from my second, mechanical hard drive (A drive) to my C drive. This makes the shortcut go funny.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

So it installs on my 'A drive' which is my default location for 'program files' but then decides to move to the' program files' folder on my 'C drive'.

I assume this because it has created a shortcut on my desktop going to the 'A drive' location, but it says nothing is there because it has moved over to the 'C drive' location (I assume again).

Is that still confusing?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

it is to me.

why don't you try installing on your c drive after cleaning.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

How can i change that before I install the software?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Change Install Location for Applications

With the CC application opened, choose the little gear icon in the upper right corner and then choose Preferences.  In the Preferences screen select Creative Cloud and then look for the Install Location drop down

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2016 Sep 02, 2016

Copy link to clipboard

Copied

When I click the cog, there is no preferences or settings showing. (See the image above).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 02, 2016 Sep 02, 2016

Copy link to clipboard

Copied

LATEST

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2016 Sep 01, 2016

Copy link to clipboard

Copied

Hi I am facing a similar problem. But I cannot even install the creative cloud.
I launch the dmg but the app won't appear.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines