Problem with payment via Paypal (& I can't to contact Adobe Support)

[michałb8308452]

Hi

I have a problem with payment. Yesterday I paid for a year Photography Plan but after this I recive an mail that order was canceled. The money was taken from Paypal (authorisation status) and I dont know what can I do? Can I paid one more time for this Photography Plan? Or wait? (my current photography plan will finish tommorow)

I tried to contact Adobe Support but I can't. In live chat i cant press button 'send message' (in different browsers) & When I call by phone is a message that its no phone number like this.

I will be grateful for your response!

Michub

[Ned Murphy · Accepted solution]

To make contact thru chat,

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

[V_F_]

Hi there!

Would suggest you to make 100% sure paypal payed, if it was payed it would not have been canceled.

If you do have proof of payment you will need to contact support

Contact Customer Care

Cheers