problem with university license

[valentinar16075727]

HI,

I've downloaded the Creative Cloud through my institution, UC Berkeley. So far so good. But when a try to install the individual programs Photoshop, InDesign, Illustrator it only offers me a Trial and it doesn't recognize my ID as having a license, although I should have one through my institution, can you please help?

Thank You,

Valentina

[John T Smith · Accepted solution]

Does your Cloud subscription properly show on your account page?

If you have more than one email, are you sure you are using the correct Adobe ID?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If yes

Some general information for a Cloud subscription

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"