Problem with Update U44M1P7

Report · Jan 03, 2014

Today I tried to perform an update of several Adobe applications. All updates failed with the error code U44M1P7.

I have seen that there is some help page by Adobe reg. to this error code: http://helpx.adobe.com/de/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

How can such an error happen? I have no tool for system optimization running nor I have uninstalled/deleted files within the existing installation manually.

Is to uninstall and re-install all applications really the only posibility to solve the problem? I only have a very slow bandwith (max. 1 MBit/s downstream) and it would cause to go to another place with my whole workstation.

Report · Jan 03, 2014

Try a Shutdown/Restart ... that fixed it for me.

Report · Jan 03, 2014

Unfortunately it didn't work. Because of 910 kiB for the update I have to reinstall several gigabytes of software...

Report · Jan 03, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

Rene Toepfer what error message did you discover in your installation log for the error you are attempting to apply? Please remember the U44M1P7 error means nothing more than an update has failed to be applied.

Report · Jan 03, 2014

In [1] is a link to [2] but these directories doesn't exist on Win7 x64. The English version of the support page is more helpful.

The log is reg. to CSXS. What do you want to know exactly? May I can send an e-mail with this log?

At every error the log entry "Patcher tool returned error: 32769(Seq [number])" is written.

[1] http://helpx.adobe.com/de/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

[2] http://helpx.adobe.com/de/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_...

Message was edited by: Rene Toepfer

Report · Jan 03, 2014

Rene I need a bit more context please copy and paste the section of the log which contains the error.

Report · Jan 03, 2014

Please find below an extract of the log.

01/03/14 23:45:23:230 | [INFO] | | OOBE | DE | | | | 7232 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

01/03/14 23:45:23:230 | [INFO] | | OOBE | DE | | | | 7232 | Installer Operation: PayloadInstaller

01/03/14 23:45:23:230 | [INFO] | | OOBE | DE | | | | 7232 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

01/03/14 23:45:23:231 | [INFO] | | OOBE | DE | | | | 7232 | Request to install payload

01/03/14 23:45:23:245 | [INFO] | | OOBE | DE | | | | 7232 | Payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources

01/03/14 23:45:23:311 | [INFO] | | OOBE | DE | | | | 7232 | Extracting assets complete. Number assets: 2

01/03/14 23:45:23:311 | [INFO] | | OOBE | DE | | | | 7232 | CustomizedPatch property not found in database

01/03/14 23:45:23:312 | [INFO] | | OOBE | DE | | | | 7232 | Beginning installation for payload at D:\_abfall\temp\root\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup\payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db

01/03/14 23:45:23:406 | [ERROR] | | OOBE | DE | | | | 7232 | DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\IMSLib.dll")(Seq 22)

01/03/14 23:45:23:407 | [WARN] | | OOBE | DE | | | | 7232 | DW063: Command ARKPatchCommand failed.(Seq 22)

01/03/14 23:45:23:407 | [INFO] | | OOBE | DE | | | | 7232 | Completing installation for payload at D:\_abfall\temp\root\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup\payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db

01/03/14 23:45:23:414 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\CSXS-Installer-Hook.dll", Patcher tool returned error: 32769(Seq 20)

01/03/14 23:45:23:414 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 20)

01/03/14 23:45:23:422 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 18)

01/03/14 23:45:23:422 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 18)

01/03/14 23:45:23:437 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libeay32.dll", Patcher tool returned error: 32769(Seq 16)

01/03/14 23:45:23:437 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 16)

01/03/14 23:45:23:451 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe", Patcher tool returned error: 32769(Seq 14)

01/03/14 23:45:23:451 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 14)

01/03/14 23:45:23:459 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 12)

01/03/14 23:45:23:459 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 12)

01/03/14 23:45:23:468 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\adobe_caps.dll", Patcher tool returned error: 32769(Seq 10)

01/03/14 23:45:23:469 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 10)

01/03/14 23:45:23:476 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 8)

01/03/14 23:45:23:477 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 8)

01/03/14 23:45:23:485 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 6)

01/03/14 23:45:23:486 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 6)

01/03/14 23:45:23:492 | [ERROR] | | OOBE | DE | | | | 7232 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 4)

01/03/14 23:45:23:493 | [ERROR] | | OOBE | DE | | | | 7232 | DW063: Error rolling back command ARKPatchCommand(Seq 4)

01/03/14 23:45:23:530 | [INFO] | | OOBE | DE | | | | 5680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

01/03/14 23:45:23:530 | [INFO] | | OOBE | DE | | | | 5680 | :: END TIMER :: [Payload Operation :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 318.296 milliseconds (0.318296 seconds) DTR = 50.2677 KBPS (0.0490896 MBPS)

01/03/14 23:45:23:533 | [INFO] | | OOBE | DE | | | | 5680 | User specified overrideFile:

01/03/14 23:45:23:536 | [INFO] | | OOBE | DE | | | | 5680 | The csu inventory was not updated for payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}, value of local var is -1

01/03/14 23:45:23:536 | [INFO] | | OOBE | DE | | | | 5680 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}

01/03/14 23:45:23:536 | [INFO] | | OOBE | DE | | | | 5680 | ::START TIMER:: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

01/03/14 23:45:23:537 | [INFO] | | OOBE | DE | | | | 5680 | In PrePayloadInstallProc

01/03/14 23:45:28:541 | [INFO] | | OOBE | DE | | | | 5680 | Custom action return code: 0

01/03/14 23:45:28:541 | [INFO] | | OOBE | DE | | | | 5680 | :: END TIMER :: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 5004.04 milliseconds (5.00404 seconds) DTR = 22.3819 KBPS (0.0218574 MBPS)

01/03/14 23:45:28:551 | [INFO] | | OOBE | DE | | | | 5680 | No operation. We're done:

01/03/14 23:45:30:559 | [INFO] | | OOBE | DE | | | | 5680 | Total components installed: 0

01/03/14 23:45:30:559 | [INFO] | | OOBE | DE | | | | 5680 | Total components repaired: 0

01/03/14 23:45:30:559 | [INFO] | | OOBE | DE | | | | 5680 | Total components removed: 0

01/03/14 23:45:30:559 | [WARN] | | OOBE | DE | | | | 5680 | DW050: The following payload errors were found during install:

01/03/14 23:45:30:559 | [WARN] | | OOBE | DE | | | | 5680 | DW050: - Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul: Install failed

01/03/14 23:45:30:560 | [INFO] | | OOBE | DE | | | | 5680 | Call PostSession Custom Hook

01/03/14 23:45:30:560 | [INFO] | | OOBE | DE | | | | 5680 | ::START TIMER:: [Post session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]

01/03/14 23:45:30:562 | [INFO] | | OOBE | DE | | | | 5680 | In InstallSessionCloseProc

01/03/14 23:45:30:566 | [INFO] | | OOBE | DE | | | | 5680 | Custom action return code: 0

01/03/14 23:45:30:566 | [INFO] | | OOBE | DE | | | | 5680 | :: END TIMER :: [Post session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 6.16757 milliseconds (0.00616757 seconds)

01/03/14 23:45:30:567 | [INFO] | | OOBE | DE | | | | 5680 | :: END TIMER :: [Total Timer] took 13689.1 milliseconds (13.6891 seconds) DTR = 2.33762 KBPS (0.00228283 MBPS)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | -------------------------------------- Summary --------------------------------------

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | - 0 fatal error(s), 19 error(s)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | Win OS version: 6.1.1.0 64 bit Type: 1

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 |

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} -----------

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\IMSLib.dll")(Seq 22)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\CSXS-Installer-Hook.dll", Patcher tool returned error: 32769(Seq 20)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 20)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 18)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 18)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libeay32.dll", Patcher tool returned error: 32769(Seq 16)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 16)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe", Patcher tool returned error: 32769(Seq 14)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 14)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 12)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 12)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\adobe_caps.dll", Patcher tool returned error: 32769(Seq 10)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 10)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 8)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 8)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 6)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 6)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 4)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 4)

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 |

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | Please search the above error string(s) to find when the error occurred.

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | These errors resulted in installer Exit Code mentioned below.

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | -------------------------------------------------------------------------------------

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 |

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | Exit Code: 7 - Unable to complete Silent workflow.

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | Please see specific errors for troubleshooting. For example, ERROR: DF045, DW063 ...

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | END - Installer Session

01/03/14 23:45:31:568 | [INFO] | | OOBE | DE | | | | 5680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Report · Jan 03, 2014

Rene Toepfer in your case it appears you are facing difficulties updating files in the C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4. This could be due to a file permission failure or corruption of the download file. I just reinstalled this update under Windows 8.1 and I was able to download and install the update successfully.

Please try adjusting the file permissions for the C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4 directory and all child objects. After you have done so please review the installation logs to see if you errors similar to the following:

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 20)

01/03/14 23:45:31:567 | [INFO] | | OOBE | DE | | | | 5680 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 18)

If you continue to experience difficulties then please try an alternate Internet connection to see if connection stability could be leading to corruption of the update.

Report · Jan 03, 2014

Thanks for your quick reply.

The file and directory permissions are "Full access for Administrator". I tried an Internet connection via LTE but the same result.

Do you know where I can download the installation package manually?

Edit:

Do you think it would be helpful to reinstall the Creative Cloud Client?

Message was edited by: Rene Toepfer

Report · Jan 04, 2014

The re-installation of the Creative Cloud Client was not helpful.

Due to that I am unable to install the CEPServiceManager4 manually I uninstalled all applications and the reinstallation is running. I hope it solves the problem and I will report.

As I wrote above: The file permissions are full access for Administrator (and I also got the UAC prompt by Win7 x64).

Report · Jan 04, 2014

The reinstallation worked fine. But to solve a problem with an installation of 910 kiB to reinstall several Gigabytes...

Report · Jan 06, 2014

Thanks for the update Rene. What applications specifically did you reinstall and what order did you install them in?

Report · Jan 14, 2014

I apologize for my late reply.

I uninstalled PS as first, than ID and AI. During the uninstallation the folder CEPServiceManager4 were emptied. While installation of PS, ID and AI (in that order) new files were also installed into this folder.

Report · Mar 10, 2014

For future viewers facing difficulty applying the CSXS Infratstructure 4.0.2 update please see Adobe CSXS Infrastructure 4 fails to install with U44M1P7 or U44M2P7 error - http://helpx.adobe.com/creative-cloud/kb/csxs-infrastructure-fails-u44m1p7.html.

Report · Jan 04, 2014

I have been trying for days to apply four updates Ps, Ai, Pr, and Id. All I get is "Update Failed". I am using Windows 8. I have uninstalled and reinstalled only to recieve the same error meesage. Adobe needs to fix as I am a paying customer.