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Participating Frequently
December 20, 2022
Question

problema serial activacion creative suite cs6

  • December 20, 2022
  • 2 replies
  • 1682 views

Desde el soporte me derivaron a preguntar aquí.

Tengo un mac muy viejo, que ya no seguiré usando, por lo que ahora al instalar la suite creative cs6 en el nuevo equipo un pc no me reconoce el serial. poseo dos seriales uno que era para pc y otra para mac. pero no me permite instalar ya que me dice que el serial es invalido

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2 replies

Peru Bob
Community Expert
Community Expert
December 20, 2022

Was it purchased from Adobe directly?

Participating Frequently
December 20, 2022

si hace muchos años

kglad
Community Expert
Community Expert
December 20, 2022

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).  and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

 

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

 

<moved from cc desktop>

Participating Frequently
December 20, 2022

Es el serial que venia con el producto, es la region correcta y programa correcto

kglad
Community Expert
Community Expert
December 20, 2022

is your serial number 6 groups of 4 numbers?

 

if so, embed a screenshot of the error message.