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ElizabethLitt
ElizabethLitt
Participant
April 10, 2019
Answered

Problems Cancelling

  • April 10, 2019
  • 2 replies
  • 406 views

The customer support is a joke.  I just chatted with one very frustrating agent.  I just want to see what my options are before my plan expires.  Apparently my only one is to cancel.  The "Plans" tab will not load.  I've heard this is a problem with Photoshop support.  Some even have trouble cancelling.  

The agent first said I have an active account, which I do. Until May 10.  Then he said my account is suspended!  What gives?? This used to be a good company. 

This topic has been closed for replies.
Correct answer Beverley Gray

Hi there

Sorry to hear you had a frustrating experience.

The 10th of the month is your renewal date, so it may not have been possible to see other plan options, as the renewal was in process.

If you check now, you should be able to see the options available. 

Learn how to change your Adobe Creative Cloud plan

Kind regards

Bev

2 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
April 11, 2019

Hi there

Sorry to hear you had a frustrating experience.

The 10th of the month is your renewal date, so it may not have been possible to see other plan options, as the renewal was in process.

If you check now, you should be able to see the options available. 

Learn how to change your Adobe Creative Cloud plan

Kind regards

Bev

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 10, 2019

Hello M. L.,

I've moved your post to the Creative Cloud since you do not have an Adobe Stock subscription. Please

Contact Customer Care​ for assistance with your issue.

EBQ

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