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Ivor_J
Ivor_J
Inspiring
May 3, 2018
Answered

Problems contacting Adobe support

  • May 3, 2018
  • 2 replies
  • 610 views

I can't set up a Case file for the problem. I've tried both iMacs, as well as Safari and Chrome on both. Maybe I don't know what I'm doing. Here's a screenshot of what I've chosen in the three steps. Note that Community forums is the choice in Step 3. As for Step 1, I don't see "Creative Cloud" as a choice.

Ivor

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ok, Ivor. 

Or please feel free to continue following Upgrade of creative Cloud desktop failed Error Code 1001 .  I appreciate you attaching your logs and will make sure they are sent on to our Engineering team for further analysis.  I am planning to update Upgrade of creative Cloud desktop failed Error Code 1001 when additional solutions, or updates, become available.  You will receive an e-mail notification when those updates are shared.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 3, 2018

Branching to a new discussion.

Ivor, you should be seeing the Chat option.  What security software do you have installed on both Mac computers?  Does it have any effect on the ability to accept cookies within a web browser?  The inability for a browser to accept cookies will often block any entitled options from becoming available.

It is possible to begin a chat session on a smartphone or tablet at Contact Customer Care .  I would encourage you to open a chat session there, Ivor.

Ivor_J
Ivor_JAuthor
Inspiring
May 3, 2018

Jeff, no security software installed. I only have Firewall turned on. I believe that I’m accepting cookies within the web browsers such as Safari and Chrome. But I do have the Safari preference of Blocking Pop Windows checked, so could that be causing the problem?

I could try the iDevices.

Ivor

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 3, 2018

Ok, Ivor. 

Or please feel free to continue following Upgrade of creative Cloud desktop failed Error Code 1001 .  I appreciate you attaching your logs and will make sure they are sent on to our Engineering team for further analysis.  I am planning to update Upgrade of creative Cloud desktop failed Error Code 1001 when additional solutions, or updates, become available.  You will receive an e-mail notification when those updates are shared.

    Ivor_J
    Ivor_JAuthor
    Inspiring
    May 3, 2018

    But here's my log: Dropbox - AdobeLogs-03052018-1440-Frani Janci’s iMac.zip

    Ivor

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