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dianapluspeter
dianapluspeter
Participating Frequently
June 19, 2015
Question

Problems installing Creative Cloud

  • June 19, 2015
  • 1 reply
  • 669 views

Hello,

during the installation of Adobe Creative Cloud I always get this message:

That means in english:

"To fix this problem, Adobe Creative Cloud is necessary. Download a new copy from http://www.adobe.com/go/adobecreativecloudapp and install it."

I've already tried to download reinstall it a few times, but without any success.... Also the usage of the Adobe Creative Cloud Cleaner Tool did not help.

Does anyone have an idea?

Many thanks, Peter

This topic has been closed for replies.

1 reply

Maansee_verma
Maansee_verma
Participating Frequently
June 19, 2015

Hi,

Please go ahead close all the creative cloud desktop applications and the processes.

then download the application manager from the link below:-

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Now try using the product and it should work, If in case it doesn't

Please go ahead use the link below to uninstall the Creative Cloud Desktop Application

Creative Cloud Help | Uninstall the Creative Cloud desktop app

And then install it back from the link below.

Download Adobe Creative Cloud apps | Free Adobe CC trial

And now try using the product.

Let us know if it works.

Regards

Maansee

dianapluspeter
dianapluspeterAuthor
Participating Frequently
June 20, 2015

Thanks for your help, the installation worked now, but now I have another problem. Creative Clout seems not to work correct:

... this is all i can see, there is nothing shown in the CC Window ...

Also the logo is not black, it is grey....

Best regards, Peter

Govardhan.V
Govardhan.V
Participating Frequently
June 20, 2015

Step 1)

Quit Adobe Creative Cloud app.

Force quit Adobe processes like Creative Cloud , Coresync, Adobe crash demon....etc from Activity Monitor.

Location : Applications > Utilities > Activity Monitor.


Step 2)


1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.

Once you had deleted Opm.db file , launch Adobe Creative Cloud app and check.

Still same ?? next step

Step 3)

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it

4)Double click on Hosts file , it will open it with TextEdit,

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??


No Adobe entries??? proceed to next step.


Step 4)


Try with solution marked as correct answer in the below link and check:

https://forums.adobe.com/thread/1849941

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