Problems with Adobe Cloud - Uninstall/Install, again and again and errors

Forum|Forum|4 years ago
April 25, 2021
2 replies
912 views

This has happend to me several times before, and it has to stop. For no good reason Creative Cloud just stop working. Trying to install the Cloud app results in a hang at about 50 percent. Last time I had to uninstall EVERYTHING, which is a massive annoyance.

When using the uninstall for the cloud app, it still wont work, and i get error messages (see attached image). I for one do not expect trouble like this, time after time, from Adobe. It looks like amateur hour having these problems.

Please make something that stops this from happening, or at least make a tool to fix it - that works!

This topic has been closed for replies.

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CathyGT

Participant

I have the same problem since saturday 24th april!!!!

Very bad!!

Govardhan.V

Participating Frequently

You may use Adobe Cleaner tool if you are unable to uninstall properly.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1memberAuthor

Participant

What makes you think I havent used that already? The issue here and now are not the problems this cause, but why it happens, over and over again, several times, making me spend hours trying to fix it every time.

And where is the Adobe support in this? What do they have to say to such a problem that seems to happend more often than not? What are their answer to this? A uninstall fix that doesnt work? 🤡🤡🤡

A problem like this should not happen - at all.

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defaultav97q5y3t9s2

Participant

This is absolute crap. Just paid for my subscription, and can't even get the stupid Creative Cloud to install, which need to be installed before any of the apps can be installed. I just keep getting the error in the attached photo. No clear instructions on how to work around this error either...what a joke! If anybody has any idea how to get this app to load without having to get into the programming of my brand new computer, please help.

1memberAuthor

Participant

I had to uninstall several times and restart before the cloud app would install correctly. This is a MASSIVE annoyance and should not accour with such a software as Adobe. You guys need to fix this 🤡🤡🤡

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defaultav97q5y3t9s2

Participant

The Uninstaller isn't working either. Stuck with the original corrupt installation, can't delete it, and can't reinstall until I can.

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