Problems with Creative Cloud (apps not starting)

[andy-mrio]

Hi,

I have 2 major issues with CC. I am on mac Osx Lion (10.7.5)

1) Illustrator CC doesn't start anymore. It worked perfectly until yesterday. When I turned on my workstation today and tried to run the application, it hangs on the splash screen on "initializing".

Tried to delete preferences folder, reboot, repair permissions etc... nothing.

Then I thought, maybe I can try to reinstall..and here comes problem

2) Creative Cloud app doesn't start anymore. Until yesterday it started at startup, but after some time disappeared from the top bar. Checking in activity monitor the app is running, but I can't see/access it anywhere. Now, even if I try to manually start the app, nothing is happening (in activity monitor the app is displayed as "running").

Adobe support told me to call later because dedicated application support is needed and now they are not available, I think here I can find better help.

Thanks.

Edit: CC app will start, but not always. On the last 4 reboots it started at login just 1 time.

[chrisrey]

I am running the latest version of Mavericks. I have plenty of computer power. InDesign CC opens. Photoshop CC opens. I have gone through whatever possible gyration has been presented. I am not at all sure what else to do. I am nearly ready to erase my whole computer and restore from a back up from a couple of days ago. I am feeling desperate. Any suggestions? When I look for preference folders and other files to delete, I am not finding them anywhere on my computer. Thoughts?

[kcrossley]

For me, the problem seemed to have something to do with Suitcase. Once I updated to Suitcase Fusion to v16.2.5 everything seemed to work okay. But, to be fair I did repair my permissions first, so that may have had something to do with the as well. FWIW, I did not trash my AI preferences.

[chrisrey]

Thank you for your response. I ended up calling support. They had me install the CC Cleaner tool. It fixed it right up.

[jimk12345]

i am trying and trying to download adoobe creative cloud but when it is almost finished downloading it says " adobe creative cloud stopped working correctly. We will notify u if we find a solution." What should i do?????

[stefanf58290378]

same issue here all of a sudden non of my Creative Cloud Apps will open, this is a joke

[keithh27718631]

I suddenly started having trouble a couple of weeks ago.  In my case, the problem was with the master Creative Cloud ap.  Individual Adobe suite program (Muse) would open and function, but CC would not, so I could not update the individual suite program(s) or log-in to my adobe account or publish anything.  Upon launching or starting computer, I just got a message that said "CC has stopped working."   I found a solution, though.  Hopefully this will help others: 

Windows 7 user, here.   Oddly, I was not even able to uninstall or change the CC program using the control panel program management tool (which is kind of scary, but a separate issue I'll have to explore later.)   I ended up simply re-downloading a new Creative Cloud installation file from the adobe site, and re-installing.  Seems to have fixed everything!  

[aleks123]

Reinstalling  creative cloud and using Adobe creative cloud cleaner did not solve the problem ...at the end I uninstalled also Adobe Acrobat DC and then tryed to install adobe creative cloud once more toghether with free illustrator and then it worked..

[Crankblast]

I'm still having the same issue. I had to reload my OS - Windows 7- and when I installed CC everything worked well including installing apps but when I try to launch any of them, they all do this. I'm completely flabergasted and really frustrated. Any help would be fantastic.

[gtwizell]

This fixed my Creative Cloud app freezing issue:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Download link for Adobe Cleaner Tool:

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Hope this helps others!

[Helphire]

Although it did remove all my Adobe programs to fix the issue!

[pritcharddesign]

Thank you! But seriously??? Come on, Adobe!

[eps3lon]

Alright i'm fed up with this;

Reinstalled photoshop and CC jadajadajada for the 100th time and after reboot.... photoshop doen't start it hangs as a procces nothing helps; ha

Does somebody have the awnser?

[snaughton]

I am having the same issue going on a week now. Its so bad I can't even open photoshop anymore. Come on Adobe, this is terrible.

[niecer1961]

I updated muse using the cc, got an error at 42%, wasn't able to install. unistalled, tried again. error message. Adobe support took over my computer, said there is an issue with the .net 4.5.2 installing. contact Microsoft....YEA, RIGHT. I contacted mycompanies help desk. They did many of the same things because now, I can't get Illustrator to work. It says it's downloaded from the CC, but it won't launch, get a sysfer.ll error. Contacted Adobe again....they won't do anything.

my help desk is baffled, said I may have to ship my computer to them to reimage. I have spent 4 days trying to get this fixed....it started with an adobe update. I will not update again. I'm starting to miss the CDs.

Anyone else having issues? I'm reading there are.

[UBFellowship]

I'm having the same issues.  And you cannot reach any help at Adobe.  It's like they don't really exist.

So disappointing!

[snaughton]

I did manage to make some significant improvement after all the hassle. I'm on a MAC and I did find that the CEPHTML engine was creating huge memory problems.. I now keep my activity monitor open and when I see the CEP start up I kill the process. I have not had an issue since I began doing this. Hope this help

[stefanf58290378]

This is ridiculous Adobe!!!!

I have a supported Grapic Card 2x  AMD FirePro D300 yet if I enable the Grapic Processor LightRoom will eventually hang and needs to be force quite.

This issue is persisting for the past couple of updates without a fix.

I disable Grapich Acceleration and the freezes stop

[LisaAnnW]

Me, too. Indesign is the worst, however. Just hangs...and hangs...when I try to open anything.

[tinyelevator]

Unable to open Creative Cloud and sync Typekit. Re-installed. Same problem.

[MireneM]

I'm starting to despair. Reading posts from people with the same issue as me from 2014! Clearly not much has changed.

I'm having trouble getting my Photoshop to open. I believe its because it is half way installing an update (which there are too many of). However, I can not continue it as Creative Cloud Apps keeps having that Loading 'death wheel' that forever turns. The rest of my applications work fine and am able to open them.

I've tried numerous of 'trouble solvers' without any effect. Anybody have any good ideas that might help me? D:

I'm wasting precious time. I feel that I would be better off going to my university and completing my assessments there instead.

[damiena27003086]

I think Adobe has a major problem with Creative cloud and that might explain why its share price has dropped!

I have had to call support 3 times to fix this problem on my desk top. I then fixed it the fourth time myself.

Now the same issue has arrsen on my laptop!!

If Adobe does not fix this and stop just saying use Creative Cloud Cleaner (the program should be clean in the first place!!) it will continue to bleed users and hence its share price.

I agree with others that this is stopping professionals from doing their job.

Adobe CC did not have this problem when i first subsribed over a year ago. maybe it is rolling out too many updates without fixing the major problem with Creative Cloud.

[mattm92354842]

Had almost identical problems to OP -- use every day, woke up yesterday, Illustrator wouldn't load, "Application Not Responding" after minutes in splash screen, every time. Creative Cloud would freeeze for 20 minutes at a time, even updating the software didn't work.

Removed the preferences folders and it fired right up.

Hey Adobe! Screw you. I've used Adobe for 15 years, and now you force me to pay more for your "Cloud" programs that crash weekly, at a minimum.

[matthewg90588193]

Another p**-poor release from Adobe, from data breaches to poor forced software updates.  This thread ought to be investigated by the senior management team