sebastiang94167969

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problems with installing Illustrator CS6 on Mac Os Sierra

Forum|Forum|9 years ago
October 21, 2016
1 reply
2593 views

I have problems while trying to install illustrator CS6 on my Mac Os Sierra.

I've downloaded install file, but at the very beginning it stops with message:

my translation from polish: "Running installation program did not go well. Cause may be missing file. Download Adobe Support Advisor to identify the problem"

and that a message: "The Adobe Support Advisor has been discontinued"

Also important might be that few weeks ago I've installed Creative Cloud with Illustrator CC trial but I did not continue that and I bought a key for CS6 now.

I deleted Illustrator CC and I uninstalled Creative Cloud using adobe uninstaller but it did not help.

Thank you in advance for any help!

Sebastian

This topic has been closed for replies.

Correct answer John T Smith

For Mac El Capitan or the newer Sierra operating system read below

-CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems

-you may get CS6 and earlier programs to install and run, or you may not (some do, some don't)

-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help

-https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

-Mac Sierra problems https://forums.adobe.com/thread/2211696

-Premiere Pro and Sierra https://forums.adobe.com/thread/2211815

-https://blog.conradchavez.com/2016/06/16/macos-10-12-sierra-will-adobe-software-work/

Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

-also a TEMPORARY security change https://forums.adobe.com/thread/2039319

-http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

-and more on gatekeeper https://support.apple.com/en-au/HT202491

Community Expert

Community Expert

uninstall everything cc including the desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean cc and cs6 per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall ai cs6

sebastiang94167969Author

Participant

problem still exists

Community Expert

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html