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A
Anonymous
October 11, 2012
Answered

Problems with MSVCRT10.DLL & VersionCue.DLL

  • October 11, 2012
  • 2 replies
  • 3061 views

Hi all

1) Operating system: PC Windows 7 Professional

2) Software: Adobe Creative Suite CS4

3) Illustrator CS4 stop working: "The specific module could not be found: Adobe/Adobe VersionCue CS4\Client\4.0.0\VersionCue.DLL

4) I have checked and downloaded updates in case this would rectify the issue. But

5) As a result also Photoshop CS4 is not working: "The program cant start because MSVCRT10.dll is missing from your computer. Try reinstalling the program to fix the problem.

6) I have reinstalled the Creative suite CS4. Installation results: "Installed with problems - Error 2.

7) would it help to restore normality in these program if I unistall and reinstall CS4 completely?

FYI when I try to open a file with Both Illustrator and Photoshop the close down immediately. Can you please assit me with the above issues

Thanks

Baronetto 80

    This topic has been closed for replies.
    Correct answer pwillener

    baronetto 80 wrote:

    "The program cant start because MSVCRT10.dll is missing from your computer. Try reinstalling the program to fix the problem."

    You need to (re)install the Microsoft Visual C++ 2010 Redistributable; make sure that you install the appropriate 32-bit or 64-bit download for your OS.

    Regarding your CS4 problem; does the CS4 entry on your Programs and Features give you a Repair option?  If not, perhaps a complete uninstall/reinstall may help.

    2 replies

    M
    Manish-Sharma
    Inspiring
    October 11, 2012

    Illustrator CS4 stop working: "The specific module could not be found: Adobe/Adobe VersionCue CS4\Client\4.0.0\VersionCue.DLL

    create the folder: C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\

    Copy the contents from the client\4.0 folder to the new folder.

    If you still get an error, look for the missing file in C:\ProgramData and put it in the Client\4.0.1 folder

    Also, this link may help:- http://helpx.adobe.com/creative-suite/kb/setup-has-stopped-cs4-vista.html

    A
    Anonymous
    October 11, 2012

    Hi Manish Sharma

    Thanks very much for your help. It works

    Regards

    Baronetto 80

    pwillener
    pwillenerCorrect answer
    Legend
    October 11, 2012

    baronetto 80 wrote:

    "The program cant start because MSVCRT10.dll is missing from your computer. Try reinstalling the program to fix the problem."

    You need to (re)install the Microsoft Visual C++ 2010 Redistributable; make sure that you install the appropriate 32-bit or 64-bit download for your OS.

    Regarding your CS4 problem; does the CS4 entry on your Programs and Features give you a Repair option?  If not, perhaps a complete uninstall/reinstall may help.

    A
    Anonymous
    October 11, 2012

    Hi Pat

    Thank you very much for your help. It works

    Regards

    Baronetto 80

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