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Porta1987
Inspiring
October 28, 2019
Question

Problems with my Creative Cloud Core Sync since the update

  • October 28, 2019
  • 1 reply
  • 366 views

Hi since Creative Cloud was updated few weeks ago, I have had nothing but problems. When I open creative cloud it won't let me open any of the apps, the loading symbol appears then goes and nothing. It freezes my web browser, I can't open my windows start menu or nothing. I got an Adobe customer support to connect to my PC he was doing stuff for about an hour and finally got it to work and I thought that was it fixed but no, next day it was just the same as before must of just randomly worked that 1 time. So, I thought it must be something on my PC causing it to corrupt or something so I formatted yesterday fresh install and it’s still exactly the same only this time I know what’s causing it and can't figure out how to stop it. When I kill Core Sync everything starts working as normal again until CC boots it back up. I have tried deleting some of the files in Appdata folder and it just puts them back. I have tried disabling Syncing, but it still loads it. I don't know what else I can do so if anyone knows I would be grateful thank you.

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    1 reply

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    Porta1987Author
    Inspiring
    October 28, 2019

    I must add that before the update Creative Cloud and all the apps worked perfectly it's only since this new update. Is there a way I can go back to the old version? Because I am paying good money for product I have not been able to use now for couple of weeks.

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    heizermeister@gmx.ch
    Participant
    October 28, 2019

    My cloud was moved to the recycle bin after the most recent update. Thank you Adobe. What about the shared projects from clients now?

     

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      Porta1987Author
      Inspiring
      October 28, 2019

      I hate this update! I have had nothing but trouble with it. You should have the option to use what version of CC you want because not every version suits ever computer. This one is a jinx for me. Support was working on it for an hour earlier, yes they got it working but now I can't sync any of my fonts or Adobe Stock. I have been working 8+ hours a day for the past 4-5 months designing business cards, flyers etc and now I can't use the templates I have made without making major changes. When you're paying the money we pay for this you want it working right don't you.

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