pse 2019 installation fails: "operating system no longer supported"

Forum|Forum|4 years ago
July 14, 2021
2 replies
4711 views

I am trying to install photoshop elements 2019 on a new Windows 10 x64 computer. I have downloaded the installer from my account and installed the latest updates to windows. Here is the message I get whern I try to run the installer.

Here is the current information on my OS and Internet Explorer, which seems to be required according to Adobe for some reason, although Chrome is the browser I use.

Any help will be appreciated.

Installation

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Correct answer bigdognj

Resolved. PSE 2019 was purchased as an upgrade to PSE 15. I had to intall PSE 15 before the 2019 installer would work. Very confusing error message and the Adobe help page for this message was just further misdirection. Frustrating evening but all is well now.

bigdognjAuthorCorrect answer

Inspiring

Resolved. PSE 2019 was purchased as an upgrade to PSE 15. I had to intall PSE 15 before the 2019 installer would work. Very confusing error message and the Adobe help page for this message was just further misdirection. Frustrating evening but all is well now.

J

jamesinri

Participating Frequently

I had the same problem and communicated with Adobe Tech Support. The answer I received is shown below in bold. I was trying to download a copy to a new HDD that I installed after the original HDD failed. It is distressing to find out that Adobe will not allow me to load a product I paid for and that was working on my Win 11 laptop just a couple of days earlier. Frankly, it doesn't seem legal.

Adobe Systems Incorporated<Adobe.Tech@outlook.com>

To:You

Sat 12/14/2024 2:48 AM

PSE 2019 is no longer available and supported Adobe and 64-Bit system.
So, we provide you the PSE 2024 license and you are eligible for the discount.