PSE2024 download asks for key repeatedly

[emr11573653]

brought today 11/16/23, got download key, installed but continually asks for the key # when I try to use the product?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop Elements forum so that proper help can be offered.

[kglad]

does that occur multiple times on the same day?

<moved from pse>

[emr11573653]

it does

[kglad]

thanks for that.

suspend your av (don't restart your computer) and test for a day.