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Putting photoshop on new laptop after old one crashes

New Here ,
Apr 01, 2022 Apr 01, 2022

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My old laptop crashed so I had to get a new one. How do I transfer photoshop to it if I can't access my old laptop to deactivate it?

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Activation , Creative Cloud , Installation

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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Exactly which version of photoshop?

 

If a subscription...

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

 

If CS6 with a serial number...

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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