Participant

Answered

Quiero Cancelar suscripcion

Forum|Forum|7 years ago
June 1, 2018
6 replies
11175 views

Buenos días,

Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

Creative Cloud

Correct answer saritashon

Hi Steffanyv5184837,

Greetings for the day!

Please use the below link to cancel the subscription

How to cancel your Adobe Creative Cloud plan or membership

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Thanks,

Sarita

S

santiago38292105hldo

Participant

quiero cancelar mi subcriccion

kglad

Community Expert

@santiago38292105hldo

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

T

tonyzepol

Participant

Quiero cancelar mi plan pero me aparece una página en inglés que es mi país México NO EXISTE...que puedo hacer yo no autorice el pago lo hizo un nieto sin saberlo y hasta hoy me di cuenta por el estado de cuenta de mi banco...espero me den pronta respuesta

John T Smith

Community Expert

How does your grandson have your credit card number?

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Belinda Ballart

Participant

NECESITO CANCELAR MI PLAN Acrobat Pro DC con servicios (mensual) ANTES DEL PLAZO DE RENOVACIÓN QUE ES EL 16/09/18, ¿ALGUIEN ME PUEDE AYUDAR?

Abambo

Community Expert

https://forums.adobe.com/people/Bely+2017 wrote
, ¿ALGUIEN ME PUEDE AYUDAR?

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

C

Chalaila

Participant

He seguido todos los pasos, que no concuerdan con lo que aparece en pantalla. Necesito cancelar mi suscripción. Me robaron el PC y hace dos meses que no puedo cancelar la versión para estudiantes.

No aporta en nada lo que aparece en la página. Me tiene muy frustrado.

S

santiago10

Participant

Hola! Pudsiste cancelar la suscripción? Tengo el mismo problema. Alguien de Adobe te respondió??? Es increíble que una marca como Adobe no responda o no te de la posibilidad de contactarlo por otra via... indudablemente te obligan a renovar la suscripción, un desastre...

steffanyv51854837Author

Participant

Hola, me toco contactarme por la página en ingles por medio del chat, fue la única forma... por que en chat de la página en español nunca me funciono.

ignacioc5461392

Participant

ENCUENTRO INSÓLITO QUE UNA MARCA COMO ADOBE NO TENGA UN REAL SERVICIO AL CLIENTE. Estoy muy desilusionado en este sentido, he tratado como horas cancelar mi suscripción.

S

saritashonCorrect answer

Participating Frequently

Hi Steffanyv5184837,

Greetings for the day!

Please use the below link to cancel the subscription

How to cancel your Adobe Creative Cloud plan or membership

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Thanks,

Sarita

H

hugo_2555

Participant

Solicito se cancele el plan porque se activo el plan de prueba y después de dia cinco ya no usamos y empezamos a ver como cancelar hasta borramos y cerramos cesion pero como no aparecen las opciones que indica sus paginas, llego el dia 14 y facturaron algo que no quiero y no necesito.

Para usar el plan gratuito bastantes facilidades pero para cancelar no tienen facilidades de contacto y las opciones que indican en sus paginas no aparecen en el perfil.

Cancelen esa cuenta que no la uso, no quiero y no me sirve.

kglad

Community Expert

@hugo_2555

no can cancel for you. you have to do it yourself.

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